FAQ

**Frequently Asked Questions (FAQ)**

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**Q: How do I know which size to order?**  
A: Use the size chart below to find the best fit for you. If you're between two sizes, we suggest sizing up for a more relaxed, oversized fit.

 

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**Q: How long does delivery take?**  
A: For Canadian orders, expect delivery within 3–7 business days. International delivery may take 7–14 business days depending on your location.

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**Q: What payment methods do you accept?**  
A: We accept:
- Credit cards (Visa, Mastercard)
- PayPal
- Apple Pay
- Shakepay
- Wise

All payments are processed securely via Shopify’s protected system.

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**Q: Can I track my order?**  
A: Yes! Once your order is shipped, you’ll receive a tracking number via email. Shopify’s tracking system keeps you updated in real-time.

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**Q: What is your return policy?**  
A: You can return items within **14 days** of receiving your order. Returned items must be in original condition (unworn, unwashed). Return shipping fee: **$15 CAD**.

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**Q: How can I contact Ycrozz?**  
A: Email us at **ycrozz.pro@gmail.com** — we usually respond within **24 business hours**.  
You can also DM us on Instagram: **[@y.crozz](https://instagram.com/y.crozz)**